Telecom Service Management

Field workforce management is one of the main and biggest challenges faced by any service provider. An efficient management of workforce is a prerequisite for providing professional service which in turn will ensure that your busines is successful.

Galore’s Telecom Service Management application is an end to end solution for management of field team for service delivery and service assurance activities. The application provides complete visibility to manage your own team and your vendors across multiple channels, gain proactive updates on performance to determine true business value and forecast demand. The application is scalable and customizable and will provide you with the right tools and insight to manage the complete field operations and processes.

The project tracking tool meets the service delivery and service assurance automation need of enterprise customers and can be linked to other applications and databases to ensure maximum efficiency with minimal human intervention.

A consolidated dashboard provides you a bird’s eye of all the projects and the workforce you have on field and analytics running on the application will provide data for improvisation of process and project management.

On a high level that the application can provide:

  1. Managed Project Resource Deployment
  2. SLA Management
  3. Schedule Management
  4. Material Reconciliation
  5. Spare Management
  6. Location based resource tracking
  7. Escalation Management  
  8. Project Skill & Learning Solutions
  9. Digital Compliance Management
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